Question 1

What is Unfollowers Track?

Accepted Answer

Unfollowers Track is a comprehensive Instagram analytics platform that helps you track unfollowers, identify who doesn't follow you back, see which followers like your posts the most, and analyze your Instagram growth. Our tools refresh when you run a scan using public profile data.

Question 2

Is Unfollowers Track free to use?

Accepted Answer

Yes! Unfollowers Track offers a free tier with basic analytics features. We also offer premium subscription plans with advanced features like multi-account management, export capabilities, and priority support. Check our pricing page for more details.

Question 3

Do I need to log in with my Instagram account?

Accepted Answer

No! One of our key features is that you don't need to provide your Instagram password or login credentials. Simply enter your public Instagram username and we'll analyze your account securely. This makes Unfollowers Track 100% anonymous and safe.

Question 4

How do I get started?

Accepted Answer

It's simple! Go to our homepage, enter your public Instagram username in the search box, and click 'Reveal My Hidden Data'. No signup is required for initial analysis. To save your data and access advanced features, you can create a free account.

Question 5

Is my data secure?

Accepted Answer

Absolutely. We use bank-level AES-256 encryption to protect all your data. We never store your Instagram password, and we comply with GDPR and other privacy regulations. Your privacy is our top priority.

Question 6

What exactly does the unfollower tracker do?

Accepted Answer

Our unfollower tracker identifies users who have recently unfollowed your account. It shows you who they are, when they unfollowed you, and provides historical data so you can track changes over time. Unfollower lists are shown with the most recent changes first.

Question 7

How accurate is the unfollower detection?

Accepted Answer

Our unfollower detection compares public follower lists between scans, so it is accurate to what changed since your previous scan. Timestamps reflect when our scan detected the change, not the exact moment someone unfollowed.

Question 8

Can I see who visits my profile?

Accepted Answer

No. Instagram does not provide profile visitor data, and no tool can show profile visitors. We don't claim to. Unfollowers Track shows recent follow and unfollow changes, accounts that don't follow you back, and the followers who like your posts most.

Question 9

What are 'Top Engagers'?

Accepted Answer

Top Engagers are the followers who like your posts the most. We rank them by how many of your recent posts they've liked - they're often your most loyal supporters and the audience most worth building relationships with.

Question 10

Can I track multiple accounts?

Accepted Answer

Yes! With our premium subscription, you can track up to 5 Instagram accounts from a single dashboard. This is perfect for creators, agencies, or businesses managing multiple accounts.

Question 11

How often is my data updated?

Accepted Answer

Your data is refreshed each time you run a new scan, pulling the latest public information available. Premium subscribers can set up automatic scan reminders and notifications when new scan results are available.

Question 12

What are the subscription plans?

Accepted Answer

We offer Free, Pro, and Premium plans. The Free plan gives you basic analytics. Pro includes advanced features and monthly exports. Premium includes everything plus multi-account management, priority support, and API access. Visit our pricing page to see detailed comparison.

Question 13

Do you offer a trial period?

Accepted Answer

Yes. The yearly Premium plan currently offers a 3-day trial for $0.99 today, then $39.99/year if you don't cancel before the trial ends. Checkout is handled through Stripe and requires a payment card.

Question 14

Can I cancel my subscription anytime?

Accepted Answer

Absolutely! You can cancel your subscription at any time with no penalties. After cancellation, you won't be charged for future billing cycles, but you'll retain access until your current billing period ends.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Payments are processed securely through our payment partner.

Question 16

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied with Unfollowers Track within 30 days of purchase, contact our support team for a full refund. See our detailed refund policy for more information.

Question 17

Do you offer discounts for annual billing?

Accepted Answer

Yes! We offer significant discounts for annual subscriptions compared to monthly billing. You can save up to 30% by paying annually. Check your account settings or pricing page for current annual pricing.

Question 18

Is Unfollowers Track safe and legit? Who runs it?

Accepted Answer

Yes. Unfollowers Track (unfollowerstrack.com) is owned and operated by NaviStack LLC, the company that also makes the Lurke app. You only enter a public Instagram username: we never ask for your Instagram password, never log in to your account, and never change anything on it. We read public profile data only, so private accounts can't be scanned. Payments go through Stripe's secure checkout; the yearly plan starts with a 3-day trial for $0.99, then $39.99/year unless you cancel during the trial, and you can cancel any time from your account. Scan reports are kept for up to 2 years, and you can ask us to delete your data. Questions: support@unfollowerstrack.com (product) or info@navistack.app (company). See our About page, Privacy Policy, Terms and Refund Policy for the details.

Question 19

Is Unfollowers Track the same as other apps with similar names?

Accepted Answer

No. Unfollowers Track is the website at unfollowerstrack.com, run by NaviStack LLC. We are not affiliated with the App Store or Google Play apps that use similar names, such as "Unfollowers & Followers Track", "Followers Track" or "Unfollowers Tracker", and their reviews are not about us. If you're unsure, check that you're on unfollowerstrack.com.

Question 20

Will Unfollowers Track access my Instagram account?

Accepted Answer

No. We analyze only publicly available information from your Instagram profile. We never request access to your account, don't store your password, and don't make any modifications to your account.

Question 21

Is Unfollowers Track affiliated with Instagram?

Accepted Answer

No. Unfollowers Track is an independent third-party analytics tool. We are not affiliated with Instagram, Meta, or any of their subsidiaries. We comply with all Instagram's terms of service in how we access and use public data.

Question 22

Can I use Unfollowers Track safely without risking my Instagram account?

Accepted Answer

Yes, absolutely. Since we don't require your login credentials and don't modify your account, there's no risk to your Instagram. Thousands of users safely use Unfollowers Track daily.

Question 23

What data do you collect from me?

Accepted Answer

We collect only the Instagram analytics data you request analysis for, plus any account information you provide (email, name) if you create an account. We never share this data with third parties without your consent. See our Privacy Policy for complete details.

Question 24

Do you comply with privacy regulations?

Accepted Answer

Yes. We are fully compliant with GDPR, CCPA, and other international privacy regulations. You have the right to access, modify, or delete your data at any time.

Question 25

Can I export my data?

Accepted Answer

Yes! Premium subscribers can export follower lists and analytics data in CSV and JSON formats. Free users can view their data on the platform. This ensures you always have access to your information.

Question 26

What if I encounter a technical issue?

Accepted Answer

Contact our support team at support@unfollowerstrack.com with details about the issue. We typically respond within 24 hours. Premium subscribers receive priority support.

Question 27

Why isn't my account data loading?

Accepted Answer

This could be due to a private account, API rate limits, or a temporary service issue. Try the following: 1) Verify your account is public, 2) Wait a few minutes and try again, 3) Clear your browser cache, 4) Contact support if the issue persists.

Question 28

Why do some unfollower lists appear empty?

Accepted Answer

New accounts or accounts with very few followers may not have enough historical data. Keep using Unfollowers Track, and your historical database will grow over time, showing you more detailed unfollower tracking.

Question 29

What if my analysis is taking too long?

Accepted Answer

Large accounts (50K+ followers) may take a few minutes to analyze. Refreshing during analysis won't speed things up. Premium subscribers get priority processing for faster analysis of large accounts.

Question 30

Is there an API for developers?

Accepted Answer

Yes! Premium subscribers get access to our REST API for integrating Unfollowers Track data into your applications. Contact support@unfollowerstrack.com for API documentation and integration support.

Question 31

Why did I lose followers?

Accepted Answer

People unfollow for various reasons: account inactivity, content changes, unengaging posts, or account cleanups. Use Unfollowers Track to identify who unfollowed and when to spot patterns. Consider posting more consistently or adjusting your content strategy.

Question 32

How can I grow my Instagram account?

Accepted Answer

Unfollowers Track helps you understand your audience and growth patterns. Use our insights to identify your best performing content, understand your audience demographics, and spot trends. Check out our Blog for growth strategies and tips.

Question 33

How can I know which content performs best?

Accepted Answer

Our like-based analytics show you which followers like your posts the most. Combined with follower and unfollower data from your scans, you can see which content keeps your audience around and build on it.

Question 34

Does Unfollowers Track help with engagement?

Accepted Answer

Yes! The Top Engagers feature ranks the followers who like your posts the most, so you can focus on building relationships with the people who already show up for your content.

Question 35

Can I use Unfollowers Track for my business account?

Accepted Answer

Absolutely! Business owners, agencies, and brands use Unfollowers Track to track multiple accounts and understand their Instagram performance. Our multi-account feature (Premium) is perfect for businesses managing several accounts.

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