Last updated: April 16, 2026
At Unfollowers Track, we are committed to customer satisfaction. This Refund Policy explains the terms and conditions under which refunds are provided for subscriptions and one-time purchases of our Instagram analytics platform. Please read this policy carefully to understand your rights and our procedures.
All refund requests must be submitted within thirty (30) days of your purchase date to be eligible for consideration. We reserve the right to deny refund requests that fall outside this timeframe or do not meet the conditions outlined in this policy.
If you are eligible for a trial period (typically 3 days), you may cancel your subscription at any time during the trial without being charged. No refund is necessary as no payment will have been processed during the trial period.
To cancel during a trial, access your account settings before the trial period expires. Failure to cancel before the trial ends will result in your subscription beginning and the applicable charge being applied to your payment method.
If you are unsatisfied with your subscription and request a refund within thirty (30) days of your initial payment, you are eligible for a full refund of the subscription fee. This applies to monthly, quarterly, and annual subscription plans.
To request a refund, contact our support team at support@unfollowerstrack.com with your account information and the reason for the refund request. We will review your request and process the refund to your original payment method within 5-7 business days.
Subscription fees are generally non-refundable after thirty (30) days from the date of purchase. However, you may cancel your subscription at any time, and you will not be charged for subsequent billing cycles.
If you cancel your subscription, your access to premium features will continue until the end of your current billing period. After the billing period ends, your account will be downgraded to a free account (if available).
Your subscription will automatically renew at the end of each billing period unless you cancel. We will send you a reminder email before your renewal date so you have the opportunity to cancel if desired.
If you are charged unexpectedly or believe there has been an error, contact us immediately at support@unfollowerstrack.com. We will investigate and resolve billing disputes promptly.
One-time purchases (such as prepaid credits, analytics reports, or additional features) are eligible for full refunds within thirty (30) days of purchase, provided that:
After thirty (30) days, one-time purchases are generally non-refundable. However, if you believe you are entitled to a refund due to a technical issue, billing error, or other exceptional circumstances, you may contact our support team for consideration.
To request a refund, please take the following steps:
Once we receive your refund request, our support team will review it within 48 hours. If your request is approved, we will:
If we deny your refund request, we will explain the reason in a follow-up email. You may appeal the decision by providing additional information or context.
Depending on your payment method and financial institution, refunds may take 5-10 business days to appear in your account after we process them. Credit card refunds may appear as a credit on your next billing statement. Bank transfers may take longer depending on your bank's processing time.
Refunds may not be issued in the following cases:
If you experience significant technical issues or service disruptions that impact your ability to use our analytics platform, we will work with you to resolve the problem. Depending on the severity and duration of the issue, we may offer:
To report technical issues, contact support@unfollowerstrack.com with details about the problem, when it occurred, and how it affected your use of the service. We will respond within 24 hours.
It is important to understand the difference between cancellation and refunds:
Cancellation:
Canceling your subscription stops all future charges. You retain access to your account and features until your current billing period ends. Cancellation does not automatically result in a refund of past charges.
Refund:
A refund reverses a previous charge and returns funds to your payment method. Refunds are only issued under the conditions specified in this policy and must be requested within thirty (30) days of purchase.
If you dispute a charge through your bank or payment provider (a "chargeback"), you agree that:
We prefer to resolve billing disputes directly with customers. Please contact support@unfollowerstrack.com before initiating a chargeback.
Free accounts and free trial periods do not generate charges and therefore are not eligible for refunds. Promotional discounts, coupon codes, and special offers are applied at purchase and are non-refundable. If you use a promotional code and later request a refund, the refund will be based on the discounted price paid.
Refund policies for international customers follow the same guidelines outlined in this policy. However, international refunds may take longer to process due to currency conversion, international payment processing, or regional banking requirements. We recommend allowing 10-14 business days for international refunds to appear in your account.
Depending on your country, you may have additional consumer protection rights. We comply with all applicable local refund and consumer protection laws.
For questions about this Refund Policy or to request a refund, please contact us:
Email: support@unfollowerstrack.com
Response Time: Within 48 hours
Refund Request Subject Line: "Refund Request"
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service constitutes your acceptance of the modified policy. We recommend reviewing this policy periodically to ensure you are aware of any changes.
Note: This Refund Policy is subject to our Terms of Service and Privacy Policy. In the event of any conflict between this policy and other agreements, the Terms of Service will take precedence. By using Unfollowers Track, you agree to this Refund Policy and all other governing documents.