Privacy Policy

1. Introduction

Welcome to Unfollowers Track ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our Unfollowers Track service.

By using our service, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your data and how we will treat it.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, use our services, or contact us for support. This information includes:

• Account Information: Email address, name, and password (stored securely using industry-standard encryption)
• Payment Information: Billing details and payment method information, processed securely through certified third-party payment processors (Stripe, PayPal). We do not store full credit card numbers.
• Instagram Username: The Instagram username you provide for analytics purposes
• Communication Data: Messages you send to us through support channels, email correspondence, and feedback
• Profile Information: Any additional information you choose to provide in your account profile

2.2 Instagram Data

To provide comprehensive analytics, we collect publicly available data from Instagram accounts you analyze. This data is obtained through official Instagram APIs and public endpoints, in compliance with Instagram's Terms of Service. We collect:

• Profile Data: Username, display name, bio, profile picture URL, verification status, follower count, following count, and post count
• Engagement Metrics: Likes, comments, shares, saves, and view counts on individual posts and stories
• Follower Analytics: Follower lists, follower growth/decline patterns, and engagement rates
• Content Analysis: Post captions, hashtags used, posting frequency, and content performance trends
• Account Activity: Account creation date, activity patterns, and growth trends over time

Important: We only access publicly available information. We never ask for or store your Instagram password, and we cannot access private account data or information that requires authentication.

2.3 Technical Information

When you interact with our service, we automatically collect certain technical information to ensure optimal performance and security:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Network Information: IP address, internet service provider, connection type, and approximate geographic location (country/city level)
• Usage Data: Pages visited, features used, time spent on pages, click patterns, search queries, and service interactions
• Performance Data: Page load times, error logs, crash reports, and performance metrics
• Cookies and Tracking: Cookies, web beacons, pixel tags, and similar technologies (see Section 8 for details)

This information helps us improve our service, diagnose technical issues, prevent fraud, and ensure security.

3. How We Use Your Information

We use the information we collect for various purposes to provide, maintain, and improve our services. Our primary uses include:

• Service Delivery: Provide and maintain our analytics services, process your requests, and deliver personalized analytics reports
• Account Management: Create and manage your account, authenticate users, and provide customer support
• Payment Processing: Process subscription payments, manage billing, handle refunds, and prevent fraudulent transactions
• Analytics Generation: Generate comprehensive Unfollowers Track, insights, and reports based on your requested accounts
• Communication: Send important service updates, respond to inquiries, provide customer support, and send marketing communications (with your consent)
• Service Improvement: Analyze usage patterns, identify trends, develop new features, and optimize service performance
• Security and Fraud Prevention: Detect, prevent, and address security threats, fraud, abuse, and other malicious activities
• Legal Compliance: Comply with applicable laws, regulations, legal processes, and respond to government requests
• Business Operations: Conduct business analytics, measure service effectiveness, and make data-driven decisions

We process your information based on legitimate business interests, contractual necessity, legal obligations, and with your consent when required.

4. Information Sharing and Disclosure

We are committed to protecting your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as hosting, data storage, analytics, customer support, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Payment Processors: We share payment information with certified payment processors (Stripe, PayPal) to process subscription payments securely. These processors comply with PCI DSS standards and handle all payment data according to strict security protocols.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing, such as when you authorize integration with other services.
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you individually for research, analytics, or business purposes.

All third parties with whom we share information are required to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than providing services to us.

5. Data Security

We take the security of your information seriously and implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data in transit is encrypted using TLS 1.3 (HTTPS), and sensitive data at rest is encrypted using AES-256 encryption
• Infrastructure Security: Our servers are hosted on secure, certified cloud infrastructure with regular security updates and monitoring
• Access Controls: We implement strict access controls, multi-factor authentication, and role-based permissions to ensure only authorized personnel can access your data
• Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security issues
• Employee Training: Our team receives regular security training and is bound by strict confidentiality agreements
• Payment Security: All payment processing is handled by PCI DSS Level 1 certified providers. We never store full credit card numbers on our servers
• Incident Response: We have established procedures for detecting, responding to, and notifying users of security incidents
• Data Backups: Regular automated backups ensure data recovery in case of system failures, with encrypted backups stored in secure, geographically distributed locations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using commercially reasonable security practices. If you become aware of any security vulnerability, please contact us immediately at security@unfollowerstrack.com.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account Data: We retain your account information, including profile data and preferences, until you delete your account or request deletion. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law
• Analytics Data: Unfollowers Track data and reports are retained for up to 2 years from the date of collection to allow you to track historical trends and for service improvement purposes
• Payment Records: Financial and billing information is retained as required by law, tax regulations, and accounting standards, typically for 7 years from the date of the transaction
• Technical Logs: Server logs, error logs, and performance data are retained for up to 1 year for security monitoring, troubleshooting, and service optimization
• Legal Requirements: Some information may be retained longer if required by legal obligations, regulatory requirements, or to resolve disputes and enforce agreements
• Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and business intelligence purposes, as this data cannot identify you personally

When we delete your data, we use secure deletion methods that make the data unrecoverable. You can request deletion of your data at any time by contacting us or using account deletion features in your account settings.

7. Your Privacy Rights

Depending on your location and applicable privacy laws (such as GDPR, CCPA, and others), you have certain rights regarding your personal information. These rights include:

• Right to Access: You can request access to your personal information and receive a copy of the data we hold about you, including details about how we use it
• Right to Rectification: You can request correction of inaccurate or incomplete personal information and have it updated promptly
• Right to Erasure: You can request deletion of your personal information when it's no longer necessary for the purposes for which it was collected, or when you withdraw consent
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format and transfer it to another service provider
• Right to Object: You can object to processing of your personal information for direct marketing purposes or based on legitimate interests
• Right to Restrict Processing: You can request restriction of processing in certain circumstances, such as when you contest the accuracy of your data
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time
• Right to Opt-Out: You can opt out of the sale of personal information (we do not sell your data) and certain types of data sharing
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@unfollowerstrack.com or use the privacy settings in your account. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request to protect your privacy and security.

If you are located in the European Economic Area (EEA) and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze service usage, and provide personalized content. These technologies help us:

• Authentication: Maintain your login session and keep you logged in across page visits
• Preferences: Remember your language preferences, display settings, and other customizations
• Analytics: Understand how you use our service, which pages are most popular, and identify areas for improvement
• Performance: Monitor service performance, detect errors, and optimize loading times
• Security: Detect and prevent fraudulent activity, unauthorized access, and security threats
• Personalization: Provide customized content and features based on your usage patterns
• Marketing: Deliver relevant advertisements and measure the effectiveness of marketing campaigns (with your consent)

Types of Cookies We Use:

• Essential Cookies: Required for the service to function properly (authentication, security)
• Performance Cookies: Help us understand how visitors interact with our service (analytics)
• Functional Cookies: Remember your preferences and provide enhanced features
• Targeting Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with consent)

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but doing so may affect service functionality and your ability to use certain features. You can also opt out of certain tracking technologies through browser extensions or privacy settings. For more information about managing cookies, visit your browser's help documentation.

9. Third-Party Services and Integrations

Our service integrates with various third-party services to provide functionality, process payments, and improve user experience. These services may collect information about you independently or in connection with our service:

• Instagram/Meta: We access publicly available Instagram data through official Instagram APIs and Graph API in compliance with Meta's Terms of Service and Platform Policy. Instagram's privacy policy governs how they handle data: Instagram Privacy Policy
• Payment Processors: Stripe and PayPal process subscription payments securely. Their privacy policies govern payment data: Stripe Privacy Policy, PayPal Privacy Policy
• Analytics Services: We may use services like Google Analytics, PostHog, or similar to analyze usage patterns and improve our platform. These services use cookies and may collect data independently
• Cloud Infrastructure: Our service is hosted on cloud platforms (AWS, Google Cloud, etc.) that may process data as part of providing hosting services
• Customer Support: We may use third-party customer support platforms to manage support tickets and communications
• Email Services: We use email service providers to send transactional and marketing emails

These third parties have their own privacy policies and terms of service. We encourage you to review their privacy policies to understand how they handle your information. We are not responsible for the privacy practices of third-party services, but we choose our partners carefully and ensure they meet our security and privacy standards.

10. International Data Transfers

Our service operates globally, and your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your data is protected:

• Standard Contractual Clauses: We use European Commission-approved standard contractual clauses (SCCs) when transferring data from the EEA to countries without adequate data protection laws
• Adequacy Decisions: We transfer data to countries that have been recognized by the European Commission as providing adequate data protection
• Binding Corporate Rules: We implement internal policies and procedures to ensure consistent data protection standards across all our operations
• Privacy Shield Framework: Where applicable, we rely on approved transfer mechanisms such as the EU-U.S. Data Privacy Framework

By using our service, you consent to the transfer of your information to countries outside your country of residence. We will continue to protect your information in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.

11. Children's Privacy

Our service is not intended for, and we do not knowingly collect personal information from, children under the age of 13 (or the minimum age required in your jurisdiction for consent to data processing). If you are under the age of 13, please do not use our service or provide any personal information to us.

If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to:

• Immediately delete the information from our systems
• Terminate the child's account if one exists
• Notify parents or guardians if we have their contact information
• Comply with applicable laws regarding children's privacy, including COPPA in the United States

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@unfollowerstrack.com, and we will take appropriate steps to remove such information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending you an email notification to the email address associated with your account (for significant changes)
• Displaying a prominent notice on our website or within the service
• Requesting your consent when required by applicable law

Your continued use of our service after any changes to this Privacy Policy constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree with the changes, you may discontinue use of our service or contact us to discuss your concerns.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your privacy rights, please don't hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We typically respond to privacy-related inquiries within 30 days. For urgent security concerns, please mark your email as "URGENT" in the subject line.